This accessibility statement pertains to the Payment term form, which is the responsibility of the Finnish Government Shared Services Centre for Finance and HR (Palkeet). The statement was drawn up on 1 August 2024 and updated on 20 February 2025. The accessibility of the online service has been evaluated by a third-party specialist.
The Finnish Government Shared Services Centre for Finance and HR Palkeet aims to ensure the accessibility of its online service in accordance with the Act on the Provision of Digital Services (306/2019).
Accessibility of the online service
This online service meets accessibility requirements partially (WCAG 2.1 criteria, A and AA levels).
Alternative means of access
If you are unable to fill in the form online, you can contact Palkeet invoicing customer service on +358 (0)295 564 900 on weekdays 9–15 or by e-mail on asiakaspalvelu.laskut@palkeet.fi.
Non-accessible content
The online service does not yet fully meet the requirements.
The following content and/or functions do not meet the requirements:
Problems with the reflow of the form’s elements
Moving from one tab to another on a mobile device can be challenging with assistive devices.
The following accessibility requirements are not met: WCAG 1.4.10 Reflow (AA).
Challenges in identifying errors in mandatory fields
If any mandatory fields are left empty, a notification text will appear in red at the top of the page and next to the respective fields. A screen reader user must find the empty fields by scrolling through the fields again.
The following accessibility requirements are not met: WCAG 3.3.1 Error Identification (A).
Re-authentication and session expiration
When using Suomi.fi identification, the maximum session length is 30 minutes. A notification will be issued when a session is about to expire, but if the session expires despite the warning, the user will not be able to save their incomplete form. An incomplete form can only be saved during a session. In order to successfully save the form, the information entered into the form must be in the correct format.
The following accessibility requirements are not met: WCAG 2.2.5 Re-authenticating (AAA).
Deficiencies in contrast
The contrast between text and background colour is insufficient in all parts of the form and PDF printout.
The following accessibility requirements are not met: WCAG 1.4.3 Contrast (AA).
Feedback and contact information
You can give us feedback on the accessibility of the Payment term form. In the event that you notice issues related to accessibility in the online service, please first send your feedback to us, the service administrators. We will get back to you as soon as possible, within a maximum of two weeks.
Please provide accessibility feedback on the Payment term form to Palkeet invoicing customer service: asiakaspalvelu.laskut@palkeet.fi.
Supervisory authority
If you are not satisfied with the response or do not receive one within two weeks, you can report the matter to the Finnish Transport and Communications Agency Traficom. The Traficom website explains exactly how to submit a complaint and how it is processed.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Monitoring Unit
www.saavutettavuusvaatimukset.fi/en
saavutettavuus@traficom.fi
Telephone exchange +358 (0)295 534 5000
More information
The Payment term form was made available in May 2024. The form has been updated and accessibility improvements have been made in January 2025.
We are committed to improving the accessibility of digital services. We are working towards rectifying the deficiencies and will take the accessibility requirements into account when developing the service.