Accessibility policy for the ePalkkio ja matka form
Accessibility policy for the ePalkkio ja matka form
This accessibility policy pertains to the ePalkkio ja matka form, which is the responsibility of the Finnish Government Shared Services Centre for Finance and HR (Palkeet). The policy was created on 1 August 2024 and updated on 20 February 2025. The accessibility of the online service has been evaluated by a third-party specialist.
The Finnish Government Shared Services Centre for Finance and HR aims to ensure the accessibility of its online services in accordance with the Act on the Provision of Digital Services (306/2019).
Accessibility of the online service
This online service meets accessibility requirements partially (WCAG 2.1 criteria, A and AA levels).
Alternative means of access
If you are unable to complete the form via the ePalkkio ja matka online service, you can contact the contracting authority (the government agency that placed the order), which will provide further instructions on how to proceed.
Non-accessible content
The online service does not yet fully meet the requirements.
The following content and/or functions do not meet the requirements:
Problems with the reflow of the form’s elements
Switching from one tab to another on a mobile device can be a challenge when using assistive devices.
The following accessibility requirements are not met: WCAG 1.4.10 Reflow (AA).
Challenges in identifying errors in mandatory fields
If any mandatory fields are left empty, a notification text will appear in red at the top of the page and next to the respective fields. A screen reader user must find the empty fields by scrolling through the fields again.
The following accessibility requirements are not met: WCAG 3.3.1 Error Identification (A).
Re-authenticating and session expiration
When using Suomi.fi identification, the maximum session length is 30 minutes. A notification will be issued when a session is about to expire, but if the session expires despite the warning, the user will not be able to save their incomplete form. An incomplete form can only be saved during a session. In order to successfully save the form, the information entered into the form must be in the correct format.
The following accessibility requirements are not met: WCAG 2.2.5 Re-authenticating (AAA).
Deficiencies in contrast
The contrast between text and background colour is insufficient in all parts of the form and PDF printout.
The following accessibility requirements are not met: WCAG 1.4.3 Contrast (AA).
Feedback and contact information
VWe welcome your feedback on the ePalkkio ja matka form’s accessibility. In the event that you notice issues related to accessibility in the online service, please first send your feedback to us, the service administrators. We will get back to you as soon as possible, within a maximum of two weeks.
Use this online form to give feedback (in Finnish).
Monitoring authority
If you are not satisfied with the response or do not receive one within two weeks, you can report the matter to the Finnish Transport and Communications Agency Traficom. Traficom’s website provides details on how to submit a report and how the matter will be processed.
Contact details for the monitoring authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
More information
The ePalkkio ja matka form was first introduced in May 2022. The form has been updated and accessibility improvements have been made to it in January 2025.
We are committed to improving the accessibility of digital services. We are working towards rectifying the deficiencies and will take the accessibility requirements into account when developing the service.